Refund policy

Effective Date: August 23, 2026

At Woof Wink, we are committed to providing quality products and a positive customer experience.

Due to the hygiene and sanitary nature of our products, we do not offer refunds, returns, or exchanges once an order has been delivered.

No Refunds Due to Hygiene

For health, safety, and hygiene reasons, all purchases made through Woofwink.com are final. We cannot accept returned products or issue refunds for products that have been delivered, opened, used, or handled by the customer.

Damaged or Incorrect Orders

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at hello@woofwink.com as soon as possible after delivery. Please include your order details and clear photographs of the item and packaging so that we can review the issue and determine an appropriate resolution.