Terms of service

Effective Date: August 23, 2026

Welcome to Woof Wink. These Terms of Service govern your access to and use of Woofwink.com and your purchase of products from Woof Wink. By accessing our website or placing an order, you agree to these Terms.

1. About Woof Wink

Woof Wink provides products for pets and pet owners through Woofwink.com. We reserve the right to modify, suspend, or discontinue any part of our website, products, or services at any time.

2. Eligibility

By using our website or placing an order, you confirm that you are legally capable of entering into a binding agreement under applicable law.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, and other information on our website are accurate. However, colors, packaging, appearance, and other details may vary slightly from images shown online.

Woof Wink reserves the right to correct errors, update product information, and change product availability or pricing at any time without prior notice.

4. Orders and Payments

When you place an order, you agree to provide accurate and complete information.

An order is considered accepted only after Woof Wink has confirmed the order. We reserve the right to refuse, cancel, or limit an order where necessary, including in cases of suspected fraud, incorrect pricing, product unavailability, or other legitimate business reasons.

All applicable prices and charges will be displayed during the checkout process.

5. Shipping and Delivery

We will make reasonable efforts to process and ship orders within the timeframes communicated on our website.

Delivery times may vary due to courier delays, weather, holidays, incorrect delivery information, or circumstances beyond our reasonable control.

Customers are responsible for providing accurate shipping and contact information.

6. Returns and Refunds

Due to the hygiene and sanitary nature of our products, all purchases are final and we do not offer refunds, returns, or exchanges for products once delivered.

If you receive a damaged, defective, or incorrect item, please contact hello@woofwink.com promptly with your order details and photographs so that we can review the issue and determine an appropriate resolution.

For complete details, please refer to our Refund Policy on Woofwink.com.

7. Website Use

You agree not to:

Use the website for unlawful or fraudulent purposes.
Attempt to gain unauthorized access to our website, systems, or accounts.
Interfere with the security or operation of the website.
Copy, reproduce, distribute, or exploit website content without permission.
Submit false, misleading, or fraudulent information.
Use the website in a way that could damage Woof Wink or its customers.

8. Intellectual Property

All content on Woofwink.com, including logos, brand names, text, graphics, photographs, product images, designs, and other materials, is owned by or licensed to Woof Wink unless otherwise stated.

You may not reproduce, modify, distribute, sell, or commercially exploit our content without prior written permission.

9. Third-Party Services

Our website may contain links to or rely on third-party services, including payment processors, shipping providers, and other service providers. Woof Wink is not responsible for the availability, content, policies, or actions of third-party services.

10. Limitation of Liability

To the extent permitted by applicable law, Woof Wink will not be responsible for indirect, incidental, special, or consequential losses arising from your use of our website or products.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

11. Product Use and Pet Safety

Customers are responsible for using products appropriately and according to any instructions, warnings, or recommendations provided with the product.

Products intended for pets should be used under appropriate supervision where necessary. Woof Wink is not responsible for damage or injury resulting from misuse, improper use, failure to follow product instructions, or use contrary to stated warnings.

12. Changes to These Terms

Woof Wink may update these Terms of Service from time to time. Changes will become effective when posted on Woofwink.com with an updated effective date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

13. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws of India. Any disputes shall be subject to the jurisdiction of the appropriate courts in India, subject to applicable consumer protection and other mandatory laws.