Shipping policy

Effective Date: August 23, 2026

At Woof Wink, we aim to make your shopping experience simple and reliable. This Shipping Policy explains how we process and deliver orders placed through Woofwink.com.

1. Order Processing

Orders are generally processed after successful payment and order confirmation.

Please allow reasonable processing time before your order is handed over to the shipping carrier. Processing times may vary depending on product availability, order volume, weekends, and public holidays.

2. Shipping and Delivery

Once your order has been shipped, delivery times depend on the destination, shipping method, and courier service.

Estimated delivery dates are provided as guidance only and are not guaranteed. Delays may occur due to circumstances outside our control, including weather, courier disruptions, holidays, incorrect addresses, or other unforeseen events.

3. Shipping Address

Customers are responsible for providing a complete and accurate shipping address, phone number, and other required delivery information.

Woof Wink is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete information provided by the customer.

4. Tracking

Where tracking is available, tracking details may be provided after your order has been dispatched.

Customers can use the tracking information provided by the shipping carrier to monitor delivery progress.

5. Delayed or Lost Shipments

If your order appears to be delayed, please contact us at hello@woofwink.com with your order details.

If a shipment is confirmed as lost or otherwise affected by a delivery issue, we will work with the relevant shipping provider to investigate the matter and determine an appropriate resolution.

6. Damaged Packages

If your package arrives visibly damaged, please document the condition of the package and product with photographs and contact us at hello@woofwink.com as soon as possible.

We may request photographs or other information to assist with our investigation.

7. Undeliverable or Returned Orders

Orders may be returned to us by the shipping carrier due to an incorrect address, failed delivery attempts, refusal of delivery, or other delivery issues.

If an order is returned because incorrect or incomplete information was provided by the customer, additional shipping charges may apply before the order can be reshipped.

8. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Shipping charges may vary depending on the delivery location, order size, weight, and available shipping method.

9. International Shipping

If Woof Wink offers international shipping, customers are responsible for complying with applicable import requirements and may be responsible for customs duties, taxes, fees, or other charges imposed by the destination country.

International delivery times may vary and can be affected by customs clearance.

10. No Guarantee of Delivery Date

Any delivery timeframe displayed on Woofwink.com or communicated by Woof Wink is an estimate. We do not guarantee delivery by a specific date unless expressly stated otherwise.